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Refund Policy
At SurvivalSafeKits, customer satisfaction is our priority. However, due to the nature of our products, all sales are final, and we are unable to offer refunds or exchanges.
However if your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at support@survivalsafekits.com, including photos of the product and packaging. We will review your case promptly and, if approved, provide a replacement at no extra cost.
Shipping Policy
Processing Times
Orders are processed within 2-5 business days after purchase. Once shipped, you will receive a confirmation email with tracking information.Estimated Shipping Times
Shipping times depend on your location:- United States: 10-25 business days
- International: 15-30 business days
Delays due to customs or unforeseen logistical issues may extend delivery times.
Shipping Fees
Shipping fees are calculated at checkout and depend on the destination and selected shipping method.Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your tracking indicates delivery but you haven’t received your item, please contact the shipping carrier directly for assistance.Customs and Duties
Buyers are responsible for any customs fees, duties, or taxes applied by their country. Please check with your local customs office for further details.
Privacy Policy
At SurvivalSafeKits, we value your privacy. The personal information collected during checkout—such as your name, email, address, and payment details—is used solely to process and deliver your order. We will never sell or share your data with third parties. For more information, please visit our Privacy Policy page at [insert link].
Terms and Conditions
By placing an order with SurvivalSafeKits, you agree to our policies and terms. Please ensure that all information provided at checkout is accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping information.
If you have any questions or concerns, feel free to contact us at support@survivalsafekits.com. Thank you for choosing SurvivalSafeKits for your safety and preparedness needs!
We strive to provide excellent customer service and ensure your shopping experience with SurvivalSafeKits is seamless and hassle-free.
